When you are in charge of running a business and maintaining an entire building, your job can get overwhelming fast. In addition to monitoring employees and planning upcoming sales, you also have to worry about making sure essential building components, like elevators, stay running smoothly. Here are two things every business owner responsible for an elevator should remember, so you can protect your business, your employees, and your customers:
1: Take Complaints Seriously
That suggestion box may have seemed like a good idea, but after sifting though thousands of comments about store cleanliness and new products, you might be tempted to take complaints with a grain of salt. Unfortunately, when it comes to your elevator, a few comments might cue you into serious problems. Here are a few problems your customers might notice before you do, and why you should take their complaints seriously:
- Long Wait Times: Do you ever hear people talk about how long the elevator is taking? Believe it or not, slow arrival times to floors could signal issues with your system's relay switches or control board. While some relays can be repaired, antiquated systems might have to be completely replaced. Fortunately, when paired with a new drive system, a microprocessor-based control board can make your elevator over 40% faster — so your employees and customers don't end up waiting for a ride.
- Noise: If people complain about a noisy elevator, you should have your system checked right away. A noisy ride could signal issues with vibrating moving parts, cables, or system motors.
- Bad Smells: Do you smell that? If anyone reports bad smells emanating from the elevator shaft, it might be because of burning hydraulic fluid, an overheated drive system, or friction from grinding metal gears.
To ward off elevator problems, have your system serviced at least once a year by third party elevator maintenance company. Inspections typically cost around $200, which is pocket change compared to the amount of money an accident or a serious system failure might cost.
2: Never Tamper With Settings
Sometimes when people notice issues with a mechanical device, they decide to make a few simple changes with the settings. After all, since it works on your phone or vacuum, why wouldn't it work for your elevator? Unfortunately, altering elevator settings can compromise your safety. Here are a few settings you might be able to adjust on your own, but why you never should:
- Door Height: If you notice that the elevator platform doesn't line up perfectly with each floor, you might be tempted to make a few adjustments. However, elevators that don't reach the proper door height might be having issues with the cables or control board. Changing settings might seem to improve the problem, but you might be hiding a much larger issue.
- Emergency Calls: After a few accidental calls to police, you might be tempted to make that "emergency call" button ring to your reception desk. Unfortunately, if problems occur after hours, your patrons could be left stranded in an enclosed space.
- Elevator Capacity: Since elevator failures are rare, you might not think much about bumping up the allowable weight limit for your elevator. Unfortunately, disabling weight limits might put more strain on your elevator cables and mechanical components.
Although it might seem unlikely, altering elevator settings can lead to serious injuries or deaths. For example, in 2012, an advertising executive was crushed to death after a safety system was disabled on an elevator in New York City. If you want to change something about your elevator, contact a professional technician who understands the safety regulations. By getting your elevator inspected regularly and abiding by safety protocols, you might be able to fend off liability and focus on other things. Visit sites like http://www.capitalelevatorservice.com to help you find professional help.